Contact Us

Patient Financial Services - Customer Service

We provide customer service representatives via telephone, mail, e-mail, or in person to help you and your family with your financial questions*.

Please feel free to contact us if you would like to speak with someone about...

  • An itemized listing of your bill
  • An explanation of your bill
  • Payment arrangements
  • What your insurance paid and what is due

Before contacting us, you may wish to utilize the following resources to help answer your questions:

  • Tips to Prevent Billing Problems
  • Billing Frequently Asked Questions
  • View or Pay Your Bill Online Using our Online Bill Payment Service
  • Billing & Insurance Terminology

You can contact Patient Financial Services several ways:

E-Mail: Click here to use our online contact form to send us an e-mail message.
In Person: Our Patient Financial Counselors are here to assist you from 8am-4:30pm, Monday-Friday. Our office is located in the Hartford Hospital Admitting department (First Floor, High Building).
Phone: 860.696.3100
Toll-free: 888.515.5544
From 8:00 a.m. to 4:30 p.m. Monday-Friday
(Voice mail available after regular business hours)
Mailing Address: Correspondence regarding your bill can be sent to:
Hartford HealthCare
Attn: Customer Service
P.O. Box 310911
Newington, CT 06131

*As a courtesy to our patients, Hartford Hospital submits bills to your insurance company and will do everything possible to advance your claim. However, it may become necessary for you to contact your insurance company or supply additional information to them for claims processing requirements or to expedite payment. You should remember that your policy is a contract between you and your insurance company, and you have the final responsibility for payment of your hospital bill.