Before You Arrive
We are prepared to offer you and your loved ones top quality care. Here are a few things to know in preparation for your visit.
Assessment Center
The Assessment Center is located on the ground floor of the Donnelly Building and can be accessed 24 hours a day, seven days a week.
Admitting
Depending on the reason for your visit, once you arrive at one of our locations you’ll be directed to the appropriate department by our knowledgeable staff.
During Your Stay
The Institute of Living is committed to providing the best and safest patient experience.
After Your Stay
Our health care team is committed to making your stay with us as safe. In order for this to happen we are asking you and your family to partner with us so we can provide you with the best possible care.
Billing & Insurance
As a courtesy to our patients, Hartford Hospital submits bills to your insurance company and will do everything possible to advance your claim.
CareGram
CareGram! is a free service of Hartford Hospital that allows you to send a greeting to a friend or loved one who is currently a patient at Hartford Hospital and listed in our facility directory.
Directions
Directions and maps to The Institute of Living.
Patient Safety & Quality
Top-quality healthcare and patient safety are central to everything we do. Part of our mission is that "quality and safety of care are a constant" – that means adhering to evidence-based standards of care and always putting patient safety first.
Patient Rights & Privacy
You and Hartford HealthCare are partners in your medical care, and the Hartford HealthCare Partners encourage your active participation in your care.
News
Choose from Institute of Living News and the Health News Hub.